Librarianship is all about helping people to achieve their goals through meaningful access to information and knowledge.<\/p>\n
It of course includes a wide range of roles, from the front desk or out among the stacks, to the conservation lab or the cataloguing room.<\/p>\n
Nonetheless, in each case, it is through meeting people \u2013 in person on online, through direct conversation or through a user\u2019s interaction with a service provided \u2013 that access is provided and supported.<\/p>\n
Clearly, different members of the field will therefore be in contact with a greater or smaller number of users, in person or online, and they will interact in different ways.<\/p>\n
The common thread, though, is the importance of ensuring that interactions are effective, and provide the support the user needs.<\/p>\n
So for our 80th<\/sup> 10-Minute International Librarian exercise, make a contact count.<\/p>\n Think about how you approach a contact with someone (or design a service with which someone will interact). Is it having the effect you want on the user?<\/p>\n Is there anything that might be holding you \u2013 or them \u2013 back?<\/p>\n Are there alternative approaches that you could use, both in terms of what you are saying (or doing) and how?<\/p>\n Don\u2019t forget that a satisfied user is also potentially an advocate for your services!<\/p>\n Let us know about how you have managed to make a contact count in the comments below.<\/p>\n Good luck!<\/p>\n <\/p>\n This idea relates to the\u00a0IFLA Strategy<\/a>! <\/strong>Key Initiative 2.3: Develop standards, guidelines, and other materials that foster best professional practice<\/em><\/p>\n As we publish more ideas, you will be able to view these using the\u00a0#10MinuteInternationalLibrarian<\/a>\u00a0tag on this blog, and of course on IFLA\u2019s\u00a0Ideas Store<\/a>! Do also share your ideas in the com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Librarianship is all about helping people to achieve their goals through meaningful access to information and knowledge. It of course includes a wide range of roles, from the front desk or out among the stacks, to the conservation lab or the cataloguing room. Nonetheless, in each case, it is through meeting people \u2013 in person […]<\/p>\n","protected":false},"author":810,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[26868,33368],"class_list":["post-3307","post","type-post","status-publish","format-standard","hentry","category-general","tag-10minuteinternationallibrarian","tag-customer-service"],"_links":{"self":[{"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/posts\/3307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/users\/810"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/comments?post=3307"}],"version-history":[{"count":1,"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/posts\/3307\/revisions"}],"predecessor-version":[{"id":3308,"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/posts\/3307\/revisions\/3308"}],"wp:attachment":[{"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/media?parent=3307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/categories?post=3307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ifla.org\/lpa\/wp-json\/wp\/v2\/tags?post=3307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}