27 July 2012 \u2014 Wilda Newman
\nIFLA World Library and Information Congress
\n78th IFLA General Conference and Assembly
\n11-17 August 2012, Helsinki, FinlandSession 203
\n16 August 2012 10:45 \u2013 12:45
\nRoom: Session Room 4
\nCongress track 3: Users driving access and services.<\/p>\n
http:\/\/conference.ifla.org\/ifla78\/session-203
\n\u2026 a two-hour program on Thursday 16 August 2012, offered in cooperation with the Law Libraries Section and the Government Libraries Section.<\/p>\n
As social scientists we are interested in data gathering and its impact. The six presentations for this program relate to results of qualitative and quantitative assessments and examples of how libraries have used these assessments to answer the needs of users. Specifically we will offer case studies\/papers that show the impact of gathering data and how the data gathering process led to changed or improved services. Our focus is not on how data was gathered \u2013 but how that data was used to empower users. Program papers include descriptions of interventions\/changes made after data was collected, attempts to understand how users use information and stories of how data gathering led to new services, etc. Questions and discussion will follow.<\/p>\n
Desk statistics under a microscope = improved library services
\nSUSAN GARDNER ARCHAMBAULT (Loyola Marymount University, Los Angeles, California, USA)<\/p>\n
Was wir von unseren Nutzern lernen k\u00f6nnen \u2013 und wie
\nSEBASTIAN NIX (Wissenschaftszentrum Berlin f\u00fcr Sozialforschung, Bibliothek und wissenschaftliche Information, Berlin, Germany)<\/p>\n
How to be competitive in the educational & cultural landscape: the challenge of the Carol I Central University Library in Bucharest, Romania \u2013 case study
\nMIREILLE RADOI (Carol I Central University Library, Bucharest, Romania)<\/p>\n
Libraries supporting national development goals in Namibia
\nELLEN NAMHILA (University of Namibia, Windhoek, Namibia) and RITVA NISKALA (Namibia Library and Archives Service, Ministry of Education, Windhoek, Namibia)<\/p>\n
Empowering library users, establishing channel of communication for service quality expectations of trainers from government Administrative Training Institute (ATI) libraries in India
\nMANOJ KULKARNI (Yashwantrao Chavan Academy of Development Administration (YAHSADA), Pune, India) and NEELA J. DESHPANDE (University of Pune, Pune, India)
\nDie Bef\u00e4higung von Bibliotheksnutzer, das Einrichten des Kommunikationskanals
\nf\u00fcr Qualit\u00e4tsanspr\u00fcchen der Trainer von Government
\nAdministrative Training Institute [staatlichadministrativen Ausbildungseinrichtungen] (ATI) Bibliotheken in Indien<\/p>\n
Dr. Manoj Kulkarni
\nYashwantrao Chavan Academy of Development Administration (YASHADA)
\nPune, Indien
\nUnd
\nDr. Mrs. Neela J. Deshpande
\nJayakar Library, University of Pune
\nPune, Indien
\nZusammenfassung
\nIm 21. Jahrhundert das Bibliothekswesen, die zus\u00e4tzliche Dienstleistungen und die Zufriedenheit der Bibliotheknutzer sind die Stichw\u00f6rter f\u00fcr irgendeine Bibliothek. Es ist wichtig, um Dialoge mit den Anwender zu etablieren und zu finden, was eigentlich ihre Erwartungen sind, um die Anwender der Bibliothek zu befriedigen. Die Hauptrolle des richtigen Kommunikationskanals ist, die Bed\u00fcrfnisse der Anwendern zu etablieren und die Anwendern bevorzugen in der Bibliotheksverwaltung teizunehmen. Das hilft der Bibliotheksverwalter, die Nutzung der Bibliothek zu erweitern. Die Erwartungen \u00fcber die Qualit\u00e4tsanspr\u00fcchen der Bibliotheken wurden von 29 staatlichadministrativen Ausbildungseinrichtungen aus Indien studiert. Die R\u00fcckmeldung war ermutigend und die Anwendern waren froh, ihre Erwartungen \u00fcber verschiedene Aspekte der physischen Umgebung, der Anleitung, das Personal, die Ressourcen und Dienstleistungen zu teilen. Die Erwartungen der Anwendern werden umgesetzt und die Infrastruktur der Bibliothek, die Ressourcen, die Schulung von dem Personal, der B\u00fcchergemeinschaft, die Ausstellung von der Regierungsver\u00f6ffentlichungen und andere Aktivit\u00e4ten werden in die Praxis umzusetzen.<\/p>\n
Giving them what they need, more simply: empowering students through internet specific subject websites
\nDOUG SUAREZ (Brock University, St. Catharines, Ontario, Canada)<\/p>\n","protected":false},"excerpt":{"rendered":"
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