Documenting Excellence: How a Comprehensive Library Manual Transformed Quality Assurance at Bibliotheca Alexandrina
By: Hend El-Shennawy Director Quality and Administrative Services Department Library Sector/ Bibliotheca Alexandrina The Library of Alexandria Alexandria, Egypt Developing a library manual that captures workflows, procedures, and performance metrics is more than just documentation; it’s a strategic approach to elevating service quality, ensuring consistency, and fostering a culture of continuous improvement. My experience at […]
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